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Return/Refund Policy

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9JA FLAVOR BY SESSYKS – Refund & Return Policy

 

1. Overview
At 9ja Flavor by Sessyks, we are committed to delivering fresh, high‑quality meals and excellent service. This Refund & Return Policy explains how we handle refunds, returns, replacements, and cancellations to ensure fairness and consistency for all customers.

2. Eligibility for Refunds or Replacements
Refunds or replacements may be considered under the following conditions:

Incorrect or Missing Items

  • Notify us within 30 minutes of delivery or pickup if you receive the wrong item(s) or part of your order is missing.
  • A replacement or refund will be issued for the affected item(s).

Quality or Safety Concerns

  • If the food is spoiled, undercooked, damaged, or does not meet our quality standards, report the issue within 30 minutes of receiving your order.
  • Photo evidence may be requested to help us assess the concern.

3. Food Return Requirement
To maintain fairness and uphold our quality standards, all reported food concerns must be verified before any refund or replacement is issued.

  • All food with reported issues must be returned for inspection.
  • Meals consumed beyond 20% are not eligible for a refund or replacement.
    Genuine issues are typically noticeable within the first few bites.
  • If the food is not returned, or if a significant portion has been eaten, we cannot proceed with compensation.

4. Online Orders

  • All online orders are final.
  • Refunds or replacements for online orders will only be considered if
  • A clear issue exists with the order, and
  • The issue is reported immediately upon receiving the food, and
  • The food is returned according to the Food Return Requirement.

Orders Placed While We Are Closed

Orders placed online during closed hours are not eligible for refunds.

  • These orders will be prepared and available for pickup on the next business day.
  • Customers are responsible for checking our operating hours before placing an online order.

5. Non‑Refundable Situations
Refunds will not be issued for:

  • Change of mind after the order is prepared
  • Personal taste preferences
  • Delays caused by weather, traffic, or third‑party delivery services
  • Issues reported long after delivery or pickup
  • Food not returned for inspection
  • Food consumed beyond 20%
  • Online orders placed while we are closed

6. How to Report an Issue
To request a refund or replacement, contact us:

Phone: 843‑568‑9978
Email: info@sessyksfoodhub.com

Please include:
Name
Order number
Description of the issue
Photo evidence (if applicable)
Confirmation that the food is available for return

7. Refund Processing

  • Approved refunds are processed within 2–5 business days.
  • Refunds are issued to the original payment method.
  • Cash payments may be refunded as store credit or replaced with a new item.

8. Third‑Party Delivery Platforms
Orders placed through third‑party delivery apps are subject to their refund policies. We will assist in verifying the issue, but the final refund may be processed by the platform.

9. Dine‑In Reservations

  • Refunds are issued only for cancellations made 3 or more hours before the reservation time.
  • Cancellations within 3 hours or no‑shows will not be refunded.
  • Large groups or special events may have additional terms, including non‑refundable fees communicated in advance.

10. Catering Orders

  • A deposit is required to secure catering services.
  • Deposits are non‑refundable once the order is confirmed.
  • Final payment must be made before delivery or the event.

Catering Cancellation Policy

  • Early cancellations (before confirmation) may receive a full deposit refund.
  • Cancellations after confirmation are non‑refundable.
  • Special requests or menu changes must be finalized at least 48 hours before the event.

Customer Responsibility
Customers are responsible for providing accurate information for reservations, deliveries, and catering.
Refunds will only be processed when all policy conditions are met.

At 9JA Flavor by Sessyks, we strive to provide excellent service and transparency in all transactions. To ensure customer satisfaction, we have implemented the following solutions. If you have any questions about our Return & Refund Policy, please feel free to contact us via email or by calling the restaurant or your third-party delivery company. Once your order has been confirmed with the restaurant, we are unable to accept cancellations. Please review our refund policy below:
  Food Order Errors: If you receive food that is different from what is listed on your receipt, we sincerely apologize for the mistake. Please notify us or your third-party delivery company immediately upon noticing the error. You may come to pick up the correct food item. For credit card payments, you will be refunded the amount associated with the error and charged for the correct items. For cash payments, if the new food item has a higher value than the one received in error, you will be asked to pay the difference. Conversely, if the new food item has a lower value, you will receive the difference back as store credit. In some cases, store credit may be offered. To resolve your issue immediately, please return the incorrect item to our restaurant within 3 hours of the time of purchase in its original container(s) to us . Any orders returned after the 3-hour period will not be considered for refunds in all cases. If you choose to pick up the correct food item, your order will be prioritized. In all cases. Food Order Incomplete: In the rare event that you do not receive all the food items listed on your receipt, we apologize for the oversight. Please notify us or your third-party delivery service immediately upon noticing any missing items. You may cancel the missed food item before it is prepared, and we will refund the amount to your credit card or provide you with store credit. Cash refunds are not available. We would like to inform you that we do offer complimentary items such as salt, pepper and disposable plastic-ware upon request. If we accidentally omit any of these courtesy items, please let us know so that we can address the issue with our staff. However, we are unable to provide discounts, refunds, or store credit for these items. Food Dissatisfaction: If there is an issue with the food itself, such as incorrect items or missing items, we are more than happy to provide refunds or replacement food upon request. However, please understand that refunds are not offered for food that a customer simply does not like or did not meet expectations. Spice Level: When it comes to spice levels, we offer a range of options including Mild, Medium, Hot. We recommend erring on the side of caution and choosing a lower spice level, as you can always add more spice but cannot remove it once it is added. We do not offer discounts or refunds for customers who prefer a different spice level, but we are happy to provide a side of ground spicy pepper upon request. Please note that there may be an additional charge for these condiments. Cancel Order: We regret to inform you that we are unable to cancel, refund, or provide store credit for orders that have already been prepared if you change your mind or mistakenly order an item. Additionally, non-food items or beverages are not eligible for refunds or store credit.
Orders Placed Outside Business Hours
Orders placed when our business is closed are not eligible for immediate refunds.
These orders can be picked up the next business day during regular operating hours.
Refunds Due to Special Circumstances incur a $3 processing fee.
No Refunds for missed pickups, change of plans, or customer unavailability
This fee covers administrative and payment processing costs associated with reversing the transaction.
General Terms
Refunds are issued at our discretion and in accordance with this policy.
We reserve the right to deny refund requests that fall outside these terms or appear to be abusive of the refund process.
Thank you for understanding our policies regarding cancelled deliveries and complimentary food. We apologize for any inconvenience caused if a delivery partner is unable to find or reach you. It is important to keep your phone nearby when expecting a delivery to ensure smooth communication. Please note that if a delivery partner has made a reasonable effort to contact you after arriving at your requested location, you will not be eligible for a refund. Regarding complimentary food, we are unable to provide a refund or cash value for any complimentary items. As a private business, it is within the restaurant’s right to deny or refuse service to any customer for any reason. If a customer abuse any of the Return & Refund Policy we unfortunately, will not be able to conduct future business with the customer to continue providing excellent and quality food and service for you and our other wonderful and frequent patrons. Please note we strive to prepare and package our pickup items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged. If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situations, and we will not prepare a third order replacement.
Thank you for your understanding and cooperation.
We appreciate your understanding and cooperation. If you have any further questions or concerns, please don’t hesitate to reach out to us.
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