This policy applies to purchases from 9JA Flavor by SessyKS / Sessyks Food Hub, including online food orders, catering and private events. Read it with our Terms and Conditions. A written catering or event agreement may set specific terms disclosed before payment, subject to applicable law.
Check your order when you receive it. Report missing or incorrect items, or an immediately apparent quality problem, within 30 minutes of pickup, delivery or service. Call 843-568-9978 promptly, or email info@sessyksfoodhub.com.
Provide your name and order number or receipt, explain the problem, and include photographs if available. Do not send full payment-card details. A late report may make an ordinary order-quality issue difficult to verify. The 30-minute reporting rule does not remove rights protected by law or automatically bar a food-safety or injury claim that could not reasonably have been identified within that time.
Keep the affected food in its original container where possible and make it available for inspection. Contact us for return instructions. For ordinary food-quality disputes, meals consumed beyond 20% are not eligible for a refund or replacement. We need a reasonable opportunity to verify the reported problem.
You do not have to return an item that was missing from your order. Do not continue eating food you believe is unsafe. Contact us before returning food that presents a safety concern. These inspection and consumption rules do not override any remedy required by law or automatically defeat a food-safety or injury claim.
Once a reported issue is verified, we will provide an appropriate replacement or refund for the affected item, including any remedy required by law. A problem with one item does not automatically require a refund of the entire order; the remedy depends on the extent of the verified problem.
We do not provide a change-of-mind refund for food that has already been prepared, or a refund based only on personal taste or a correctly supplied spice level. This does not apply where the food was incorrectly described, incorrectly supplied, unsafe, or otherwise subject to a legal remedy.
Contact us immediately if you need to change or cancel an order. Once preparation begins, an order cannot be cancelled merely because you changed your mind. Requests made before preparation are reviewed in light of the order status and any terms disclosed when you ordered; approval is not automatic.
Review your order and pickup details before payment. Collect food at the confirmed time and contact us if you are delayed. Questions about an incorrect charge or an order we cannot fulfil will be reviewed separately from change-of-mind requests.
Online orders placed during closed hours will be prepared and available for pickup on the next business day. Check the restaurant’s hours before ordering. We do not provide a change-of-mind refund solely because an order was placed while we were closed.
This rule does not allow us to retain payment for an order we cancel or cannot provide, and it does not remove any refund right required by law. Contact us promptly if the order confirmation or pickup instructions do not match what was offered when you ordered.
Standard dine-in reservations are free. There is no standard reservation fee to refund. Please cancel or update a reservation promptly if your plans change. Separately purchased food, event tickets or private-event services are governed by their own disclosed terms.
Deposit amounts, payment dates, cancellation charges and rescheduling conditions must be stated in the written quote or booking agreement before payment. Check those terms before confirming a booking. A deposit is not treated as automatically nonrefundable merely because this general policy exists.
Contact us promptly about a cancellation or change. Refund eligibility is determined by the terms disclosed for that booking and applicable law. This policy does not create an undisclosed cancellation deadline, deposit forfeiture or additional fee.
If we cancel an order or cannot provide the purchased goods or services, we will refund the amount paid for the portion not provided, subject to any lawful, specifically agreed alternative.
If you placed an order through an independent platform, use that platform’s support and refund process. We will assist with verifying the restaurant’s part of the order. A platform’s involvement does not remove rights you have under applicable law.
Approved electronic refunds are returned through the original payment method where possible. Your bank or payment provider controls when the credit appears after processing. We will confirm the approved remedy and provide the available processing information. For a cash purchase, contact the restaurant to arrange the approved remedy; any refund required by law will be provided.
Nothing in this policy excludes nonwaivable consumer rights or limits liability where the law does not permit it. Updated policies apply going forward and do not retroactively change the terms of an existing purchase or booking.
9JA Flavor by SessyKS / Sessyks Food Hub
5060 Dorchester Rd., Suite 250, North Charleston, SC 29418
843-568-9978
info@sessyksfoodhub.com
