In the rare event that you do not receive all the food items listed on your receipt, we apologise for the inconvenience. Please contact us or your third-party delivery service immediately upon noticing any missing items in your order. You have the option to cancel the missing food before it is prepared, and we will refund the amount to your credit card or provide you with a store credit. Please note that cash refunds are not available.

We would like to inform you that we do offer complimentary items such as salt, pepper and disposable plastic-ware upon request. If we accidentally omit any of these courtesy items, please let us know so that we can address the issue with our staff. However, we are unable to provide discounts, refunds, or store credit for these items.

Food Dissatisfaction:

If there is an issue with the food itself, such as incorrect items or missing items, we are more than happy to provide refunds or replacement food upon request. However, please understand that refunds are not offered for food that a customer simply does not like or did not meet expectation.

Spice Level:

When it comes to spice levels, we offer a range of options including Mild, Medium, Hot. We recommend erring on the side of caution and choosing a lower spice level, as you can always add more spice but cannot remove it once it is added. We do not offer discounts or refunds for customers who prefer a different spice level, but we are happy to provide a side of ground spicy pepper upon request. Please note that there may be an additional charge for these condiments.

Cancel Order:

We regret to inform you that we are unable to cancel, refund, or provide store credit for orders that have already been prepared if you change your mind or mistakenly order an item. Additionally, non-food items or beverages are not eligible for refunds or store credit.

We appreciate your understanding and cooperation. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Thank you for understanding our policies regarding cancelled deliveries and complimentary food. We apologise for any inconvenience caused if a delivery partner is unable to find or reach you. It is important to keep your phone nearby when expecting a delivery to ensure smooth communication.

Please note that if a delivery partner has made a reasonable effort to contact you after arriving at your requested location, you would not be eligible for a refund.

Regarding complimentary food, we are unable to provide a refund or cash value for any complimentary items. As a private business, it is within the restaurant’s right to deny or refuse service to any customer for any reason.

If a customer abuses any of the Return & Refund Policy we unfortunately, will not be able to conduct future business with the customer in order to continue providing excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second food order in all situation and we will not prepare a third order replacement.